MY THURSDAY THOUGHT FOR THE WEEK - You get the behavior you reward - if you don't like the behavior stop blaming the people who are behaving inappropriately whether they are - customers, employees, children, spouses, etc. They are behaving the way they are because you are either tolerating it or contributing to it. i.e. customers who pay for invoices in 60, 90 days or longer - why - because you let them. Kids who act like idiots in public - why - because you let them. Employees who are always late - why - because you let them.  Shall I go on or have you figured this out? If someone is not behaving the way they should, or you would like them to - stop pointing the finger and look in the mirror.